Frequently Asked Questions
Everything you need to know about your distraction-free writing experience.
What is the typical shipping timeframe for domestic orders?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days via carbon-neutral shipping.
Do you offer international shipping and customs handling?
Yes, we ship to over 50 countries. Please note that international customers are responsible for any applicable import duties and taxes upon delivery.
What is your return policy for electronic devices?
We offer a 30-day money-back guarantee. If you are not satisfied with your device, you can return it in its original packaging for a full refund, minus shipping costs.
Does my Freewrite device come with a manufacturer warranty?
Every new device includes a 1-year limited warranty that covers hardware defects and technical malfunctions under normal usage conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm or Klarna.
How do I sync my documents to the cloud?
Your device automatically syncs to Postbox, our web application, via Wi-Fi. From there, you can export directly to Dropbox, Google Drive, or Evernote.